Engage With Prospects, Effectively
Live Chat that Drives Results
The mission of Chatdrive is to deploy high performance live chat service through industry experience, technology advancement, people connection, and true partnership. We continuously improve in everything we do and never settle. The end result is creating the best live chat results in the industry.
Drive Circles Around The Competition
WHAT WE DO:
We are a 24/7 Fully Staffed live chat service with Higher Ed Experience – Enrollment-Driven Appointment Setting & Customer Service support. Admissions trained Chatters; Scripted and connection based approach through High Admissions Strategies that generate organic lead-flow; Integrated IT Systems; Strategic Analytics; Detailed Reporting; Email, Landing Page & Text Strategies executed with Holistic Marketing and true partnership approach.
Download our 16 Point WhitePaper for Driving Success in Higher Learning Live Chat
Best in Class Partner Ecosystem
Our team is second to none in creating the highest level of online experience for your website visitors, allowing them to see the total benefit of your product or service.
We currently partner with over 150 Colleges and Universities across the United States and Canada!
Client Engagement Portal
ChatDrive Customer Get Exclusive Access to Our Client Engagement Portal, Providing Mission Critical Reminders, Real-Time Access to Reports and Data, Training, Transcripts and More!
In order to justify the expense paid to deploy live chat in your company, you need true data that identifies chat opportunities on your website. Chatdrive delivers key data snapshots that point directly to opportunities vs. conversion.
Start Converting – Demo ChatDrive Today!
Lead Gen Through Finely Tuned Human Engagement
We use Chatlab on our clients sites. Chatlab’s main job is to analyze the overall customer experience from a online engagement perspective allowing us to assist your customers in the most effective and efficient way possible using a predictive algorithm that monitors website visitor behavior.
Client Support Second to None
According to data collected by MarketingSherpa during a Website Optimization Benchmark Survey conducted in 2012/2013, Education & Healthcare both are seeing conversion rates between the 5 -8% range on average with today’s PPC conversion rates in higher ed averaging 8.4% with a median at 3.5%. Chatdrive averages a conversion between 20% – 30% depending on the vertical.
Chatdrive utilizes a Star Rating system to measure the actual quality and availability of the live chat service we provide on your website. Unlike many other rating systems that rely on subjective feedback, our’s uses a proprietary algorithm based on several key components to measure the quality of the live chat service provided on your website.
When it comes to full service live chat, Chatdrive is a rare organization that creates a real partnership within the education industry. They are highly responsive to our needs and have worked directly in higher education for many years. We found no other company to have as much depth in understanding student behavior when it comes to student discussions. The results were clear, a top marketing vertical for us with consistent ROI. I highly recommend this company to any school looking for strong student support with a continuous improvement mindset.
-Kerry Brothers, Digital Marketing
Chatdrive expanded our coverage and support to students without sacrifice to quality. The results were tremendous, as they consistently came in at 30% below cost when compared to all other lead sources and vendors. Chatdrive has established themselves as very reliable partner that the school treasures.
-Michael Gall, Executive Vice President
As a non-profit school, student service was our top priority. Chatdrive took the time to understand our needs and customized an approach that extends our coverage and provides depth in student support. We have been with them for a few years now and appreciate all they do.
-Thomas Nunez, Chief Marketing Officer